Legal Guarantee
Last updated: 19 September 2026
This information applies to purchases made by consumers from the 3D Playground store and does not limit any rights provided by Portuguese or European Union law.
1. Legal guarantee period
New movable goods sold by 3D Playground are generally covered by a three-year legal conformity guarantee from the date of delivery, under Portuguese Decree-Law No. 84/2021, as currently amended.
The legal guarantee applies independently of any commercial guarantee and involves no additional cost to the consumer.
2. What is a lack of conformity?
A product may lack conformity when, among other circumstances:
- It does not match the advertised or agreed description, model, quantity, quality or characteristics;
- It is not suitable for the normal use of goods of the same type;
- It does not have the quality, safety, durability or operation reasonably expected by the consumer;
- It is not supplied with the expected accessories, components, instructions or packaging;
- It has a manufacturing defect or was incorrectly produced;
- A personalised product does not match the agreed specifications.
Minor variations in colour, texture or finish inherent to 3D printing do not, by themselves, constitute a lack of conformity when disclosed beforehand, when they do not affect safety or use and remain within reasonable expectations.
3. Consumer remedies
In the event of a lack of conformity, the consumer is entitled to have conformity restored free of charge through repair or replacement, unless the chosen remedy is impossible or would impose disproportionate costs under the applicable law.
Where legally provided, the consumer may also be entitled to a proportional price reduction or termination of the contract with the corresponding refund.
Remedies must be provided free of charge, within a reasonable time and without significant inconvenience to the consumer.
If the lack of conformity becomes apparent within the first 30 days after delivery, the specific statutory right to reject may apply, including immediate replacement or termination of the contract where the legal requirements are met.
4. Costs
Exercising rights under the legal guarantee involves no cost to the consumer. Where the lack of conformity is covered, 3D Playground bears the necessary transport, materials and labour costs.
5. Reporting a problem
Contact 3d.playground.pt@gmail.com and, where possible, provide the order number or proof of purchase, product identification, a description of the issue and useful photographs or video.
Photographs and video may assist the assessment but do not restrict statutory rights. Keeping or presenting the original packaging is not mandatory in order to exercise legal guarantee rights.
6. Product assessment
The product may need to be returned so that the reported lack of conformity can be assessed. Where covered by the legal guarantee, the return will be arranged at no cost to the consumer.
7. Circumstances that may not be covered
The legal guarantee does not cover problems caused exclusively by misuse or failure to follow safety instructions; falls, impacts, crushing, cutting or unsuitable contact with water or chemicals; improper exposure to intense heat, flames, heating sources or prolonged sunlight; unauthorised alterations or repairs; normal wear and tear; or incorrect specifications provided by the customer for a personalised product.
These exclusions apply only where the stated circumstance caused the reported issue. They do not remove 3D Playground’s responsibility for manufacturing defects, unsafe products or a lack of conformity existing at delivery.
8. Personalised products
Personalised products are also covered by the legal conformity guarantee. Any exclusion of the distance-selling withdrawal right does not remove the remedies available where a personalised product lacks conformity or does not match what was agreed.
9. Guarantee and returns are different
The legal guarantee applies when a product lacks conformity. The right of withdrawal generally allows a consumer to cancel a distance purchase within 14 days even when the product is not defective. See our Returns and Refund Policy.
10. Commercial guarantees
Any commercial guarantee or additional commitment offered by 3D Playground or a third party is additional to the legal guarantee and does not replace, reduce or limit it.
11. Applicable law
This information is based on Portuguese Decree-Law No. 84/2021 of 18 October, as currently amended, without prejudice to other mandatory consumer-protection rules.
12. Contact details
3D Playground — Ana Paula Macário
NIF: 241720710
Rua da Costa, No. 15
3025-590 Coimbra, Portugal
Email: 3d.playground.pt@gmail.com